AI Insider Georgia

Terms of Sale

Last updated: 14 November 2026

These terms apply when you book or buy an AI Insider service for architecture offices or individual architects. By booking, you accept them.

1. Who we are

AI Insider Georgia LLC, identification code 405698981, legal address: Tbilisi, Vashlijvari, building 14v, apartment 39. Contact: info@aiinsider.ge, WhatsApp +995 591 400 813.

2. What we sell

  • Office packages (Studio, Office, Practice): a remote check of your computers, two days at your office (day 1: installation and testing; day 2: training), and monthly support with a set number of hours.
  • Workshop seat: one place in a one-day group workshop on a fixed date.
  • Solo setup: remote installation on one computer and two hours of one-to-one work.

What each package includes, and its price, is shown on the architecture page on the day you book.

3. Prices

  • Prices are in Georgian lari (GEL). AI Insider Georgia is not a VAT payer, so no VAT is added.
  • Software licences are not included (section 7).
  • The price shown when you book is the price you pay for that booking.

4. Booking an office package

  1. You choose a package and two consecutive working days, at least 14 days ahead, and submit the booking form.
  2. Your booking is held for 3 working days while you pay the deposit. If the deposit has not arrived by then, the booking lapses and the dates are released.
  3. The booking is confirmed when we receive the deposit and confirm it to you by email.

5. Payment

  • Deposit: 50% of the setup price, on booking.
  • Balance: the other 50% of the setup price, and the first month of support, invoiced after day 2. Payment is due within 5 working days of the invoice.
  • Monthly support: invoiced at the start of each month, due within 5 working days.
  • How to pay: by bank transfer to our account at TBC Bank; the account details are on every invoice. Where card payment is offered, we bear the card fees.
  • Workshop seats and Solo setup: paid in full on booking.

6. The remote check, refunds and rescheduling

  • Within 3 working days of your deposit, we check remotely that your computers can run the system. If they cannot, we refund the deposit in full or agree new dates with you, as you choose.
  • You can reschedule free of charge up to 5 working days before the first day of the visit.
  • If you reschedule later than that, or cancel after the remote check has passed, the deposit is not refunded; it counts in full toward new dates booked within 3 months.
  • If we have to move the visit (for example, illness), we offer new dates; if they do not suit you, we refund what you have paid for the visit in full.
  • Workshop seat: full refund if you cancel at least 7 days before the workshop; after that, your seat can be transferred to a colleague or to the next workshop. If we cancel a workshop, we refund the seat in full. If you cannot complete the setup call before the workshop, we refund the seat or move you to a later date.
  • Solo setup: if the installation cannot be completed on your computer, we refund it in full.

Refunds are paid to the account or card the payment came from, within 10 working days.

7. Licences

  • ArchiCAD, a Claude plan and, if you render, Lumion are bought by you, in your name, at the vendor’s price, under the vendor’s terms. Tapir is free, open-source software.
  • We advise on what you need and install it; we do not resell licences.
  • We are not responsible for changes the vendors make to their software, prices, terms or availability.

8. What you provide

  • For day 1: access to the workstations, with administrator rights, and an IT contact if you have one. Back up your files before the visit.
  • For day 2: a room, a screen and coffee breaks for the group.
  • Licences bought and active before day 1.

9. Support

  • Each package includes a number of support hours per month (4, 8 or 16). Unused hours do not carry over to the next month.
  • Extra hours are billed at the add-on rate shown on the architecture page.
  • Support has a minimum term of 3 months from day 2. After that it runs month to month until you stop it: tell us before the start of the month from which you want to stop, and no further invoice is issued.
  • The installation on your computers stays yours when support ends.

10. What the system does — and does not do

The system reads, checks and edits your ArchiCAD model on your instruction. It assists the architect; it does not replace the architect or the certified expert review. The architect decides and remains responsible for the design, and the certified expert’s conclusion is still required. We do not guarantee that a project will be approved.

11. Your drawings and data

  • Your drawings are processed under your own Claude account and its terms.
  • We access your computers and files only to do the work you booked, and we keep what we see confidential.
  • We use your booking details only to manage your booking, send invoices and provide the service.

12. Liability

Our total liability for any booking is limited to the amount you paid for it. We are not liable for indirect losses, or for losses caused by third-party software or by decisions made on the basis of the system’s output.

13. Law and disputes

These terms are governed by the law of Georgia. We will try to settle any disagreement directly first; otherwise disputes go to the courts of Tbilisi.

14. Changes

We may update these terms. The version in force on the day you book applies to that booking.